Why aren’t my Zoom class meetings in Blackboard?

If you are trying to access Zoom from the “USC Zoom Pro Meeting” link within Blackboard and do not see any of your courses (like the screen below), the likely reason is you are not logged into your USC Zoom Account.

You will need to close all browser windows, clear your cache, restart your browser, and log back in to both Zoom and Blackboard to ensure you are logged into your USC Zoom account (as opposed to your personal or other Zoom account you may be using). For instructions, see below.

Please note: If you cannot locate the “USC Zoom Pro Meeting” link in your course navigation menu, you can click on Tools and find it there.

Screenshot of the Zoom error in Blackboard that appears when a user is not signed into their USC Zoom account
Screenshot of the Zoom error in Blackboard that appears when a user is not signed into their USC Zoom account

Instructions

  1. Clear your browser cache (Instructions for Google Chrome, Mozilla Firefox, Safari, Microsoft Edge)
  2. Quit your browser
  3. Re-open browser
  4. Log into your USC Zoom Account to ensure you can see your class meetings in the ‘USC Zoom Pro Meeting’ app in your Blackboard courses
    1. Go to https://usc.zoom.us/
    2. Click ‘Sign In’ and log in using your USC NetID
  5. After logging into USC Zoom, go to Blackboard and log back in, https://blackboard.usc.edu/