Why can’t I log into Blackboard? (Students)

Please read below to troubleshoot common Blackboard login issues.

COVID-19 Vaccination Reporting (as of August 2021)

As of August 16, 2021, students will be prevented from logging into Blackboard and MyUSC if you have not uploaded your vaccine documentation or exemption form to the student health portal (MySHR). Please visit USC’s COVID-19 Vaccination Program Policy FAQs for more information.

If you have just submitted your paperwork, please allow approximately 1-4 business days for your access to these tools to be restored. For help with your documentation, please contact covid19@usc.edu.

Screenshot of the netID authentication alert for COVID-19 vaccination reportingScreenshot of the netID authentication alert for COVID-19 vaccination reportingScreenshot of the Blackboard error message authentication alert for COVID-19 vaccination reporting
Screenshots of warning and error messages that students will encounter if they have not submitted their vaccine documentation or exemption form.

MyUSC Portal

Some students and instructors who are accessing Blackboard via the MyUSC Portal may not be able to log in. Instead, please go directly to https://blackboard.usc.edu/ to sign in.

USC NetID Account Activation, Password Change, etc.

Screenshot of USC's authentication login screen

If you have not yet activated your NetID, please go to: Activate your NetID

Visit USC NetID Account Services to troubleshoot other common issues and contact the Customer Support Center.

Your USC NetID is a username that signs you in to central USC online tools and resources, including the wireless network, MyUSC, Blackboard, Google Apps, Microsoft Office 365, Trojan Time, and Workday.

All USC faculty, staff, and students receive a USC NetID account, also known as your Shibboleth or enterprise account. Some USC schools and departments maintain local systems that are not dependent on the USC NetID account.

Error Message

If you are seeing error messages similar to the ones below, you may have been timed out of your Blackboard and/or USC NetID session and need to log back in.

Screenshot of a common Blackboard error screen
Screenshot of a common Blackboard error screen

Instructions:

  1. Log out of Blackboard
  2. Clear your browser cache
  3. Quit your browser
  4. Re-open browser
  5. Log into your USC Zoom Account, https://usc.zoom.us/ — this is so you see your class meetings in the ‘USC Zoom Pro Meeting’ app in your Blackboard courses
  6. After logging into USC Zoom, go to Blackboard and log back in, https://blackboard.usc.edu/

Alternatively, you can open up a browser in incognito/private mode, and begin on Step #5.