We are receiving reports of audio not being recorded when Zoom is used during in-person instruction. This is because the auto-created Zoom class meetings have the Mute participants upon entry option enabled, which will also mute the room and recording.
To fix this, please go to the USC Zoom Pro Meeting link in your Blackboard course and disable this option. Alternatively, when you are in the classroom, you can un-mute the Zoom user for the room. Instructions for these solutions are below.
Instructions for disabling the ‘Mute participants upon entry’ setting
1. Go to your course in Blackboard.
2. Click on the USC Zoom Pro Meeting link in your course menu.
3. Click on any meeting link.
4. Scroll to the bottom of the screen and click on Edit this Meeting.
5. De-select the checkbox for Mute participants upon entry.
6. Click Save.
PLEASE NOTE: Students entering the room will now be un-muted. You will need to remind them to mute themselves to reduce audio interference and noise. If you use the “Mute All” button, you will also mute your room and recording.
Instructions for muting while in the classroom
- Select the Home button on the touch panel to get to the Zoom application interface (blue background)
- Once in the Zoom application interface, select unmute.
You can also give the Learning Environments team a call at (213) 821-6601, or your local A/V support, to walk you through this process.
If you need help making these adjustments, please contact the USC Blackboard Support Team: blackboard@usc.edu
For in-class support, call the ITS Learning Environments team at (213) 821-6601, or your local departmental A/V support.